Frequently Ask Question (FAQ)
We understand parents are always curious what happens inside LAFH Care Centre.
Here are some of the most frequently asked questions by parents.
If you have any other inquiries, don’t hesitate to get in touch with us!
About LAFH Program
How can parents communicate with LAFH Care Centre?
You can contact us through Whatsapp, Telegram, Email and Social Media.
Please refer to Contact Us Page for more information.
Does LAFH provide any homework for the children to do at home?
Homework will not be given to your children.
Can I send somebody else to pick up my children?
Is there any extra charges for early drop and late pickup ?
When should parents pay the monthly fee and did parents get deduction if the children absence for 1 month full?
Monthly fees need to pay before 7th of the month. Fees only can be paid by cheque and online banking. Strictly no refund or deduction given if student is absent.
How can parents know about any updates or information?
Please alert to all email / Telegram Group Memo Message / memo given either inside your child bag/ or message from our principal.
We will also post updates on our Facebook Pages.
More Questions
Can I register my 1 year old child?
We only take 2 until 12 years old. But our team will access first before accepting your child if below the requirement age.
Who should parents contact if they want to ask about their child?
Principal or assistant principal as they are responsible for operations at kindergartens. The information about other teachers telephone numbers is a care centre policy not to be given to parents to avoid problems.
Why have Induction For parents?
ons .Induction For Parents are mandatory. Briefing and explanations will be given a little during the registration process and an Induction For Parent event will be conducted before starting session at the care centre. The care centre will also provide rules and regulati
Do the children nap frequently?
Can we see the children at the classroom?
If I pick up my child late from school, would there be any charges imposed on us??
How many branches do you have?
We have 3 branches that is LAFH Berjaya Park, LAFH Slim River, LAFH Melati Utama.
How will you ensure the safety of my child in LAFH Care Centre?
We have security card system. On top of that all of our Care Centre is installed with CCTV to monitor the safety and security of children and teachers.
Do you buy food outside?
Are your teachers professionally trained and well qualified?
Yes. All our teachers have gone through the training with our certified trainers and lecturers, plus other related trainings conducted both internally and externally by our expert and certified trainers.
Can we register/convert our kids from half day to full day program during mid-year?
Yes, absolutely. Parents are allowed to change their kids session in mid-year by informing directly to our respective Principals.
How did teachers handle students tantrum at LAFH Care Centre?
LAFH teachers are well versed to handle any situation on children’s tantrum reactions. We truly appreciates the ‘trust’ parents instill towards the teachers.
Is it normal for parent to be panicked when seeing their kids crying when going to LAFH Care Centre for first time?
Yes, it is normal for the first-time schoolers to cry during the early stages. Parents need to instill a ‘trust’ to our care centre in dealing with children adversity.
What document needed for registration?
What clothes should be worn and brought to care centre?
For day care students must be supplied with 2 pairs of clothes, bath, towel and milk powder if still drink milk. Each of these equipment should be labelled to avoid the belongings been swapped with other student.
Are meals provided?
What if my son was crying relentlessly every time he came to the care centre?
What time we can send our children to the school?
You may start send your kids early, from 6.45 a.m
Do you have particular website and email that we can go through, visit and contact?
Visit our website www.LAFHChildCare.com. You also can email us at icare@LafhChildCare.com.
Is potty training required?
No, we are care centre. Nevertheless, we will accept and assist on students who are still using pampers, but no potty train will be conducted at care centre. Parents need to ensure that potty train is practised beforehand at home.
What is the main communication platform between schools and parents?
LAFH used email as our main communications platform. Besides that, LAFH also use branches official Telegram Channel towards sharing current or updated information to all parents..
How can we recognized teachers who fetch our kids from our representative/family member?
It is a compulsory for teachers to wear name card, and smiley button badge at all times during official operational procedure on picking or sending children. Parents can identify all teachers based on these characteristics.
When is the right time to set an appointment with principal?
Parents are allowed to set the appointment with Principals from 2 – 4pm(during operational days).
Do LAFH provide stationery to students?
Yes, we do provide stationary to students.
How long does it take for the children to be familiar with care centre routine and prevent them from being ‘cranky’?
There are no specific timeframe for students to be familiar with care centre routine, but, we are well-structured and equipped with proper activities and will provide necessary assistance towards students adapting periods.